Technology Support Specialist – Hattiesburg, MS

Position Overview

NVision Source Technologies is seeking a dependable and technically capable Technology Support Specialist to provide onsite technology support in the Hattiesburg, Mississippi area. This position will support NVision Source Technologies clients with troubleshooting, equipment maintenance, preventive maintenance, technical service, system testing, minor repairs, installations, and general technology support. This is not strictly a traditional IT help-desk position. The employee may work with a variety of commercial technology systems including audio/video systems, conference room technology, simulation and training equipment, computers and peripherals, displays and monitors, network-connected devices, electronic equipment, structured cabling, cameras and related technology, control systems, and other commercial technology supported by NVision Source Technologies. The ideal candidate should be comfortable troubleshooting unfamiliar technology, following technical documentation, working independently, communicating professionally with customers, and knowing when an issue should be escalated to a senior NVision technician.

You may work with a variety of commercial technology systems, including:

• Audio/video systems
• Conference room technology
• Simulation and training equipment
• Computers and peripherals
• Displays and monitors
• Network-connected devices
• Electronic equipment
• Structured cabling
• Cameras and related technology
• Control systems
• Other commercial technology supported by NVision Source Technologies

Primary Responsibilities

• Provide onsite technical support for NVision customers in the Hattiesburg area.
• Diagnose and troubleshoot equipment and technology problems.
• Perform scheduled preventive maintenance.
• Inspect equipment for damage, wear, operational problems, or potential failures.
• Perform basic electronic and equipment repairs when within the technician's capabilities.
• Replace components and equipment as directed.
• Assist with AV, computer, networking, simulation, and other technology systems.
• Test systems after repairs or maintenance.
• Document all work performed.
• Create service notes, photographs, equipment information, and repair recommendations inside NVision One.
• Communicate with NVision management when additional parts, engineering assistance, or escalation is required.
• Maintain a professional relationship with customers and customer staff.
• Travel to customer locations throughout Hattiesburg and surrounding areas as required.
• Assist NVision technicians with installations and larger service projects when necessary.

Desired Qualifications

Applicants do not have to know every technology platform NVision supports. We are looking for candidates with strong technical aptitude who are willing and able to learn.